Returns

HOLIDAY RETURN POLICY:
We are dedicated to helping you create the most festive and cozy home this holiday season. We want to make sure that your holiday online shopping experience is safe and convenient, so we've extended our return policy through the holiday season.

This policy applies to purchases from November 1, 2021 through December 31, 2021. To get a full refund, returns must be received at our warehouse by January 31, 2022. All items must be in their original condition to qualify for a full refund. All other stipulations of our Standard Return Policy including non-returnable items, product specific returns, etc. apply.

For orders placed before November 1st, 2021, our Standard Return Policy applies.



If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
  • The merchandise must be in its original condition and unworn.
  • We do not refund shipping charges.
  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Please address returns to:

OCEANDRIVECLOTHING.com​

 

1137 Taft Street
Rockville, Maryland 20850

DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

EXCHANGES

If you would like to exchange an item for another color or size, please contact us via email customerservice@oceandrivesupport.com to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

HOW TO RETURN MERCHANDISE

Please refer to the return form enclosed in your package.

​OCEANDRIVECLOTHING.com

 

1137 Taft Street

Rockville, Maryland 20850


TIPS ON SENDING YOUR RETURN PACKAGE:

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, please e-mail us at: customerservice@oceandrivesupport.com


INTERNATIONAL RETURNS

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.